Susan's china products are very durable and when properly cared for, will last for many years. They are safe to warm in a oven warming compartment up to 150F/65'C.
Do not place china in direct contact with flames, or hob top as china will crack at extreme temperature change.
China with gold or silver detail are not microwave safe.
Fine bone china should not be used for cooking purposes.
When washing by hand, avoid using scouring pads and/or abrasive detergents. Most stains can be removed by soaking in warm water before washing. Teapot and coffee stains can be removed with Barkeepers Friend, and toothpaste will remove "pencil marks" caused by minute mineral deposits from cutlery.
Dishwasher Safe- unless your china has gold or silver detailing.
Hard Water: In hard water areas, deposits may form on your tableware over a period if the water is allowed to dry on the ware. These soluble deposits can easily be removed with a 50/50 solution of vinegar and water.
Storing Tableware: Avoid storing plates directly on top of each other, as this may scratch the surface. Store with plate dividers or napkins separating each plate. Do not slide plates out from the bottom of the stack; always lift them from the top.
Susan's tableware china is made for everyday use. All new patterns are put through an exhaustive series of tests to ensure that colours are as hard wearing as possible. Quality checks are constantly carried out to monitor the ability of the china to resist the rigors of day-to-day use.
No hassle postage. Prices include postage and packaging for mainland UK standard delivery unless otherwise stated. For some items, next day delivery service may be available - price on application or as an order option.
Overseas postage costs available on application. We also deliver to the armed forces of Great Britain.
For items in stock, dispatch will normally be within 3-5 working days. However, please note that many of our artisan made products are made to or on order and as such can take up to 3 weeks, before dispatch. Bespoke and personalised products may take longer, depending on the product. We will let you know the estimated dispatch date for any personalised services, at the time of your order or enquiry.
We will keep you informed about your order and let you know the date of actual dispatch and courier service details (if any). If there is a specific date for delivery, please let us know by email as soon as you have placed the order, so that we may inform the member seller. If the member seller cannot complete your order, within your own time scales, we shall inform you and give you the option to cancel the order with full refund.
Once your order has been dispatched by the member seller and you have been notified of the dispatch date, please allow for at least seven working days, before delivery.
In the event your order is a personalised or bespoke service, the item will be created with care by the artisan using their artistic interpretation of your instructions. As the final item will often be a unique one off piece, there can be no returns unless the item is faulty. If there is a fault, it must be returned (with a written note highlighting the fault), to the sender within 7 days of receipt, in the same condition you received it, using the packaging in which it arrived. Any problems with the item should be reported via email to us, so that we may liaise with the artisan/member seller. If the fault cannot be rectified then a refund will be arranged. Please note that if you choose to place an order for a personalised or bespoke service, you accept that the artisan/member sellers product, will be their artistic interpretation and design based on the information you give on order.
For stock items that are not bespoke or personalised or made on order, reasons for returns should be notified to us at email@example.com, as well as the seller member, within seven days of receipt, so that the correct protocol for returns can be agreed. Any such returns must be sent back to the member seller in the exact state in which they were received, along with the packaging, within 28 days of receipt. Refunds will only be made once the member seller has received the returned item and had the opportunity to examine it and approve the refund, having checked the item has been returned in the same state that it was sent out. Any returns that are not subject to a fault will not have the postage element of the product price refunded and the item’s return postage will be the responsibility of the customer.