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Frequently Asked Questions

Answers to FAQ’s


  • Many items are delivered free of charge and the majority of display prices include postage
  • We encourage our sellers to include the delivery cost in the product price wherever possible  
  • Furniture and some commissioned items do not include postage. The cost will depend on the destination and courier service required. All delivery details are outlined on the relevant product pages.
  • Express and international delivery is available, please mail us at [email protected] for advice and assistance before you place your order.


  • Many of our sellers include a gift note and will gift wrap items for you on requestMail us at[email protected] at the time of order and we will communicate your request to the seller.

Customer service

  • We are here to help you. Email us at [email protected] or telephone us on 01244 345954.

Safe and secure payment via PayPal

  • All major credit and debit cards, including Switch, Visa, Delta, Maestro, Master Cards. 
  • Our online payment processing system is via PayPal.
  • Your own PayPal account.
  • By phone. Your payment will be processed through our virtual PayPal terminal ensuring your credit card details are safe with us.